At Fizmo, we’re committed to helping you “Gear Your Passion” by delivering innovative products quickly and reliably. Please review our shipping and returns policies below to ensure a smooth shopping experience.
Shipping Policy
Order Processing
- Quick Dispatch: All orders are processed within 1-2 business days after payment confirmation.
- Order Verification: If any issues arise during order processing, our customer service team will contact you immediately.
Shipping Regions & Delivery Times
- North America: We proudly ship throughout the United States and Canada.
- Delivery Timeframes:
- Contiguous United States: Standard shipping typically takes 2-7 business days.
- Canada: Deliveries are usually made within 3-10 business days.
- Product deliveries to any remote areas or location can take upto additional 10 days.
- Tracking: Once your order is dispatched, you will receive an email with a tracking number and estimated delivery date.
Shipping Costs
At Fizmo, we calculate shipping costs based on carrier rates and product specifics. Here’s how it works:
- Carrier Rates: Shipping fees are determined by the rates provided by our partnered carriers.
- Product Specifications: Factors such as package dimensions and weight influence the shipping cost.
- Destination: The delivery location also affects the final shipping fee.
The exact shipping cost will be displayed during the checkout process after you provide your shipping address and select a shipping method.
Important Considerations
- Address Accuracy: Please double-check your shipping address at checkout. Fizmo is not responsible for delays caused by incorrect or incomplete addresses.
- Unforeseen Delays: While we strive to deliver on time, external factors such as weather or carrier issues may occasionally affect delivery times.
Returns & Exchanges
Our Commitment to Your Satisfaction
At Fizmo, we stand behind our products. If you’re not completely satisfied with your purchase, our returns process is designed to be as hassle-free as possible.
Return Eligibility
- 30-Day Return Window: You may return or exchange your product within 30 days of receiving your order.
- Condition Requirements: Items must be returned in new, unused condition, with all original packaging, accessories, and documentation included.
How to Initiate a Return or Exchange
- Contact Us: Email send mail with your order number and reason for the return.
- Return Authorization: Once approved, you will receive a Return Authorization (RA) number and detailed return instructions.
- Shipping the Return:
- Defective/Damaged Items: If your product is defective or damaged, Fizmo will cover the return shipping costs.
- Other Returns: For all other returns, the customer is responsible for return shipping fees. We recommend using a trackable shipping service.
Refunds & Exchanges
- Inspection: Returned items will be inspected to ensure they meet our return criteria.
- Processing: Refunds are issued within 7-10 business days after the return is received and approved. Refunds are credited to your original payment method.
- Exchanges: If you opt for an exchange, the replacement product will be shipped once the returned product is received and approved.
Special Considerations
- Custom Orders & Final Sale Items: Custom orders or items marked as “final sale” cannot be returned or exchanged.
- Questions: For any issues or further assistance, our customer service team is here to help.
Need Assistance?
If you have any questions regarding our shipping or returns policy, please contact our dedicated customer service team:
- Email: send mail
- Hours: Monday through Saturday, 9 AM – 5 PM (EST)
Thank you for choosing Fizmo. We’re committed to ensuring that every purchase—and every fishing adventure—is powered by the innovative brilliance of our products!